Legal

Privacy Policy

This Privacy Policy explains how Silent Protocol collects, uses, and protects information when you use our website, dashboards, bots, CRM, and APIs.

What We Collect

• Account details (email, username) to authenticate you.
• Discord metadata (guild IDs, channel references) to apply entitlements.
• Operational logs and metrics to ensure uptime and detect abuse.
• Billing contact info and payment references when you upgrade.

How We Use Data

• Provide and improve automations, alerts, and music/menfess workflows.
• Secure the platform, prevent fraud, and respond to incidents.
• Communicate status updates, billing notices, and product changes.
• Aggregate and anonymize metrics for reliability insights.

Sharing

We do not sell personal data. We share data only with essential providers (e.g., hosting, monitoring, payments) under confidentiality. If required by law, we may disclose information following due process.

Security

Access to production systems is restricted and audited. Credentials are stored securely, and sensitive secrets are rotated. Report vulnerabilities to security@silentprotocol.top.

Retention

Operational logs are retained only as long as needed for reliability and security. Account and billing records are retained to meet legal and audit requirements.

Your Choices

You may request access, updates, or deletion of your account data where permitted. Some data (e.g., security logs, billing records) may need to be retained for compliance.

Changes

We may update this Policy as the product evolves. Material updates will be announced via the dashboard or email. Continued use signifies acceptance of the updated Policy.

Contact

Privacy questions? Email privacy@silentprotocol.top.